We have been hearing of some issues with the handles not threading all the way through the tapped hole on the side of the shovelhead. The tapped hole on the shovelhead bowl was not required to be completely thru the side wall for the rubber handle to function properly. However, we have isolated this issue to some of the earlier batches of shovelheads as this has not been the case for a few years.
For anyone experiencing problems with the Ed's TNT handle not tightening down this tap will fix the issue. This is a very easy fix.
Further, If you are not inclined to fix this yourself, you are welcome to send your bowl and handle to the shop and we will be happy to do it for you.
711 N Railroad Ave
Boynton Beach, FL 33435
Lastly, if you are simply not happy with your purchase and are not wanting to take of the above mentioned options, please email us at email@example.com and we will get a return/refund started for you.
We are sorry for the inconvenience.