- Glass products such as rigs, bangers, and Dishes, including SiC, Sapphire, Quartz or Obsidian are not warranted. These items are sold AS IS. You may claim warranty on these items ONLY in case of damaged delivery. These claims MUST be made within 24 hours of product delivery and photographic proof must be submitted to support@newvape.com.

- 1 Year Warranty on NewVape Controllers - This warranty includes any repairs and labor required on claims made within 1 Year of Verified Date of Purchase. Shipping not Included. 

- 30 Day Warranty on NewVape Coils  

- 1 Year Warranty on all NewVape Metalworks. 

- Auber controllers are covered under manufacturers warranty terms. SEE HERE. Please contact us at support to arrange a warranty claim for Auber products. 

- Customer is responsible for all shipping costs involved in a warranty claim. Return label is required when sending your product for a warranty claim. 

- Before shipping your claim, please arrange such claim by contacting support@newvape.com or calling 561-529-9001

- NewVape warranties are not transferable. 

Ship your warranty claim to:


711 N Railroad Avenue

Boynton Beach, FL 33435